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Cassandra of Terryville, CT Verified Reviewer
Original review: Feb. 21, 2023
My friend had the audacity to sit on my Bob's Trailblazer power recliner 1.5 years after I purchased it and the entire back frame snapped. (And no, this was not a large person.) We laughed it off and I immediately patted myself on the back for getting the Bob's goof proof plan, only to have my claim denied because the damage "wasn't accidental" and when I called Bob's, the rep told me that I'm outside their 1 year warranty so they won't do anything about it. I asked them how can they sell an $1800 couch that can't be sat on without falling apart? Her response was "I'm so sorry."
Upon further inspection we found the frame is literally plywood and though there's spots for 3 screws on either side of the back frame, only 1 screw was installed I suspect to save time during assembly. I replaced my Ikea couch (which lasted 6 years) for this literal piece of garbage and between the couch itself and the goof proof protection, out 2K. I will never shop from this company again. If you want to spend good money for quality furniture, look elsewhere.
2 people found this review helpful
DeJaree of Minneapolis, MN Verified Reviewer
Original review: Feb. 21, 2023
Bob’s Discount Furniture forgot the screws to my bed set and I got screwed out of a bed set set. I got rid of my old furniture to make room for the new furniture (bob's policy); I was left sleeping on the floor at 8 months pregnant because someone forgot the screws to the headboard. I had to physically go into the nearest bob's discount furniture store and get the screws from the store manager after showing my pregnant belly! And to add insult to injury on the day they were going to assemble the bed set after I got the screws myself, they canceled my service due to bad weather!!!! I’m NEVER shopping with Bob again! Plus all they offered me was $50 off when I’ve missed two days of work now pending 3 just to get this bed set assembled, what a waste of time. Booo bob's discount furniture. If I could give no stars I would have.
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Diane of Chardon, OH Verified Reviewer
Original review: Feb. 21, 2023
I purchased 3 pieces of furniture on 01/06/2023. They charged my account plus delivery fee of $2,027.16, on my American Express card on this date. I was told the delivery date was to be 01/24/2023. Before that date I explained to the office where I bought the furniture and they made a note on the file, that this was a new house, at the end of cul-de-sac and it was a dirt road after that, however there was large circular driveway at the end and it was a ¼ of mile back to the house.
They came at 7:30 AM. said they could not back down the driveway, someone called from the east coast and said there was too much snow, I had the driveway plowed and no there was not that much snow. I went and met them at the end of the driveway and said there is a turnaround at the end of the driveway. They said they had to back it all the way. That’s their policy. They said the Truck was too big to turn around. (Below a picture of the truck). That same day, I had so many other trucks larger than this pull in. On the directions it stated it was a ¼ mile. They would not continue to drop off. I took a day off work. I spoke to a supervisor twice that day. They said they would deliver the next day, with a smaller truck, they said call back at 7. I did. They did not have a time for delivery.
I called and spoke to the sales person at the store. He told me they would refund my delivery cost of $229.00 (That had not occurred). They schedule the following week at 01/31/2023 between 2-5, same size truck, the guy called me at the street. I told him he can drive back. There is a turnaround, he did. I had white covers for shoes. He put them once. Said thanks. I showed where the pieces went, went back to the truck and brought stuff, tore everything apart, made a mess, never worn the white boots again, scratch the floors, scratch the furniture, put a hole in one of the pieces and never cleaned up. The worst service I have ever had. I want the delivery charge refund of $229.99 to me and I want a refund of $300.00 for me to get the furniture fix.
Below Natural Elements Console Table Latte $349.00. Below Kona Brown Console $399.00. The delivery person shoes that brought in all the water in this photo. Lennox Server $899.00. Damage to my new floor. One of the delivery kids tried to help rub out the scratches and said, "We can’t get it." The other one just went to back to the vehicle. Scratches, and water below. Picture of the shoe covers I offered and they refused to put on. They tore open the boxes and pull the tape which torn the wood off the furniture. They put holes in the furniture. They had Styrofoam flying all over the place. They left it for me to pick up. I had a tip ready to give these kids, I just couldn’t believe anyone would hire and train people to act this way.
I don’t want anyone from Bob’s Furniture back to at my house. To drop or pick anything. They made such a mess. They reimburse me a total of $339.00 which was $229.00 delivery and a $100.00. I want additional $300.00 to help me pay to get this fixed. Please find attached a copy of the original receipt and the delivery receipt which only shows that they only delivery two pieces.
Sincerely,
Diane
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Thomas of Conway, MA Verified Reviewer
Original review: Feb. 10, 2023
We bought a mattress in August 2022. Within 1 month it started developing sags where we sleep. WE ARE NOT LARGE PEOPLE. Called, they brought a replacement. Within 2 months same thing. Called customer service (other country), she stated they would "refund" our money. Went to the West Springfield store to collect. Manager "Chris" (USELESS) said, "We don't do that." I made a huge scene in the store while customers watched. Went to our vehicle, called the customer service AGAIN. He said the original customer service told us wrong. They also said we won't get a refund for 2 billing cycles after they pick up defective unit. Funny thing is when you buy from Bob's everything must be paid IN FULL before they deliver. So they use our money for two months to line their pockets. This isn't finished!!!
3 people found this review helpful
Shari of Plainview, NY Verified Reviewer
Original review: Feb. 6, 2023
I purchased a sectional approximately 5 months ago and am still waiting for delivery. The level of unprofessionalism and lack of knowledge is astounding. During purchase I was misinformed, then on what should have been delivery the driver suggested a tip amount to get rid of my current couch, so I sent him away. Since then I have had three cancelations from Bob's for delivery of my sectional. They schedule delivery and a few days prior they cancel without any consideration to your time and schedule. Speaking with a manager does nothing, each one says something different, I have names. My third delivery time was canceled and now I have to wait another 3 weeks, if that even occurs. Who knows with this company. Buyer beware!
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Maria of Jamaica, NY Verified Reviewer
Original review: Jan. 28, 2023
The store Bob's is okay but they offer a horrible insurance goof Proof. I have been calling for 6th months and not once have they tried to find a compromise. I’ve spoken to multiple managers and they mock and waste my time telling me they're going to resolve the problem and time after time they do not. To anyone reading this be careful and do not pay for this insurance. You will be dealing with stress and ignorance and wastes of time. This insurance does not accomplish anything and have yet to do anything to help me after lying and telling me they will.
7 people found this review helpful
Anthony of Mastic Beach, NY Verified Reviewer Verified Buyer
Original review: Jan. 22, 2023
My wife and I purchased the Dream Sectional power recliner couch from Bob's Discount Furniture. I've been a long time Bob's customer. I purchased two other couches over the last 4 or 5 years. They're not the best couches and both kinda broke down before you'd expect them to, but they're good for the money. We bought this new couch for our new home. We had an issue with delivery. They told us one time, my wife and I planned our day to be home at that time. We got a message early in the morning that they were going to come about an hour and a half earlier. I am a teacher, so I spoke to my principal and arranged coverage for my last period class, we then got an update that they would be there ever earlier. My wife had to leave work early and race home in order to be there on time for the delivery.
I have a lower back issue. We thought the pieces of the couch with the recliner were firmer than the rest of the couch. A few weeks went by and I stopped into the local Bob's location to ask about exchanging it for a firmer couch, but I was told that once it was delivered it was mine and they would not take it back. I figured I was just being a baby and let it be. The last week and a half my back has been really bad. I actually could not walk for about a day and a half, went to the chiropractor, have spent hours each day working on my back. I woke up this morning with my back feeling better. I sat on the couch for about an hour to do some work. I couldn't get up from the couch. My lower back has been inflamed all morning to the point where walking is once again almost impossible.
I called customer service to see about exchanging it for a firmer couch. Once again, I've been a long time Bob's Customer, and I wanted to do was exchange this couch for something more firm, so it wouldn't continue to aggravate my lower back. The first customer service rep could not help, said policy doesn't cover exchanges based on comfort. I spoke with his supervisor, same response. I explained the situation. I explained that it is beyond comfort. It's not a matter of preference, but that this product is causing physical hurting my body. Refused to do anything and continually referred to policy. Now I am stuck with a $4,000 couch that I cannot sit on without risking my ability to walk. I will never again buy anything from Bob's Discount Furniture. You shouldn't either. Spend a little bit more money for a higher quality couch from a company that actually values its customers.
4 people found this review helpful
Lee of Brookeville, MD Verified Reviewer Verified Buyer
Original review: Jan. 20, 2023
We spent nearly $4000 on a new bedroom set for my 6-year-old daughter that included a bed, dresser, nightstand and mattresses for the bed and trundle. When purchasing the salesman was very nice and helpful but neglected to discuss their return policies. We paid for the white glove delivery service which includes setting up furniture and removal of all the boxes, etc. Upon delivery on a Friday, there was no hardware included to put together the bed. We spoke to customer service with the delivery guys at my home and was promised the hardware would be shipped via FedEx the next day and upon receipt could schedule someone to come out and put the bed together. I called back on Monday to discover the FedEx was not sent and wouldn't be sent until the coming Friday. Thankfully, my son has a bunk bed or my daughter would have been without a bed for several weeks.
We discovered a better solution to where they could deliver a new bed as it would arrive sooner than the hardware. The delivery guys were terrific both on the initial delivery and when bringing the replacement. I advised them upon arrival that we just needed the hardware and saved them the energy of bringing the new bed in and to just remove the hardware from the box which they were thankful for. So, I thought everything would be resolved now, however the very first night in the bed, my daughter had an allergic reaction to the materials they use in their mattresses. It took 3 hours on the phone with customer service where I was repeatedly told they can do an exchange when their website is very clear on accepting mattress returns up to 90 days for a full refund minus delivery fees.
I asked for a manager to speak with multiple times and was told we were waiting on one to become available. In the interim, miraculously the customer service agent said he could make an "exception" and arrange for the return. They are coming to pick up the mattresses today. I double checked my return confirmation and see the mattresses on there but not the foundation (box spring). I called customer service again and was informed it's their policy to not take the box spring back as well. This doesn't make any sense. My daughter is allergic to the materials they use in their mattresses and likely the covering over the box spring and they won't bend on their policy to accept a return? They are sticking me with a $250 box spring.
The nightstand that was on back order is finally available for delivery as well however it will take 3 weeks to deliver. I called to schedule on 1/20 and was told the earliest delivery date is 2/11. I've decided to just go pick up the nightstand and put it together myself. I will NEVER do business with Bob's Discount Furniture again. I highly recommend you do not either. The bedroom set is sufficient and what we expected when purchasing it. However, a business that actively avoids finding reasonable solutions for their customers will never retain my business. I'd rather spend more money elsewhere than deal with a company that doesn't care about their customers and is clearly solely focused on their profits and nothing else.
2 people found this review helpful
Lance of Brookline, NH Verified Reviewer
Original review: Jan. 11, 2023
That's s furniture is junk. I think I saw somewhere wood structure is made in Vietnam. Ever seen a decent hardwood in that country. Worst yet is they will not stick by their product even after I purchased the extra protection. Never again.
6 people found this review helpful
Syeda of Woodbridge, VA Verified Reviewer
Original review: Jan. 11, 2023
I purchased the sofa and love seat. I paid $200 for warranty. I called them that my foam and cover is ripping of, they replied me that is not in warranty. I was really shocked if my furniture is not being protected then why they told me that my sofa is in warranty. Very poor customer service and quality is too bad.
5 people found this review helpful
FAQs
Does Bob's furniture use real wood? ›
Similar to other discount furniture brands, their wooden products generally feature veneered particle board and fibreboard construction, while their comfort furniture features proprietary Bob-o-pedic poly-foams and spring technology.
What happened to the owner of Bob's Discount Furniture? ›ENFIELD, Conn. – Gene Rosenberg, founder and chairman of the board of Planned Furniture Promotions and co-founder of Bob's Discount Furniture, has died after a brief battle with cancer. He passed away quietly in his home in Connecticut, surrounded by his family. He was 86.
Is Bob's furniture flame retardant? ›CertiPUR-US® certified foams have low emission (VOCs) for indoor quality; are made without prohibited phthalates; ozone depleters (no CFCs); mercury, lead or heavy metals; formaldehyde and without PBDE flame retardants and have been tested for durability and performance.
How can you tell if wood furniture is good quality? ›The way it is constructed
Good quality furniture will have joints that are screwed, or doweled. The very best joints are dovetailed, mortise-and tenon. Re-enforcing block attached at an angle should be used on corners. Indications of poor quality would be joints that are nailed, stapled, or will have visible glue.
3. How Long Will Engineered Wood Last? There are a variety of engineered woods that have a lifespan ranging from 10 years to 40 years.
Does Ashley make their own furniture? ›...
Ashley Furniture Industries.
Type | Private |
---|---|
Website | www.ashleyfurnitureindustriesinc.com |
Once a month Cathy Poulin (also Bob's commercial sidekick) drives the “Random Acts of Kindness” van to places in need throughout the communities served by the stores. People can stop into the stores to submit suggestions for people or organizations in need of help.
Do all couches have formaldehyde? ›Couches are big and heavy, so to make them a bit lighter and cheaper to manufacture, companies often use engineered wood or manufactured wood such as plywood, MDF, particleboard, and even cardboard! These are almost always glued together with toxic chemicals such as phenol-formaldehyde (PF) or urea-formaldehyde (UF).
How long does it take for flame retardants to off gas? ›Fabrics that have been treated with flame retardants are usually certified for one year. If you wash them in your washing machine like any other fabrics the chemicals dissipate over time, which is a good argument for buying used clothing.
Where does Bob Mills Furniture come from? ›So, on July 3rd, 1971 they opened their doors at 2625 S.W. 29th, Oklahoma City, OK, in what was once an old grocery store. The doors opened, and Bob Mills started Bob Mills Furniture.
Where does Bob from Bobs furniture live? ›
But the Bob you see on TV, the one with the polo shirt and jeans, is the real Bob, he said. He lives in a modest home in Eastern Connecticut, furnished with Bob's Discount furniture.
How much did Bain Capital pay for Bob's Discount Furniture? ›Privately held Bob's in the final days of 2013 took on a new identity when private equity firm Bain Capital scooped up a majority stake in the discount furniture retailer in a $350 million deal, according to The Boston Globe.
When should you not buy furniture? ›As for the worst time to buy furniture, that's likely right after those sales end and prices shoot back up to their original list prices. Stores also typically introduce their new indoor-furniture styles in February and August, so prices are likely to be at their highest then.
Which company wood is best for furniture? ›Sal Wood
Its tensile strength as well as durability has made it a rather popular option for creating flooring and musical instruments. This wood, which is best wood for furniture, wooden frames and wooden beams, is quite durable. It is resistant to white ants, fungus and insects.
For light and dark shades of wood, you can choose beige, tan or ivory colors for both paint and decor. For paint as well as decor accents, green is a wonderful choice to complement wood furniture, particularly wood furniture in red, brown, or blonde hues.
Which is better solid wood or manufactured wood? ›Return-on-Investment (ROI): Quality solid wood furniture will maintain its value much better than manufactured wood. Although solid wood costs more than manufactured wood, it has a better return-on-investment. Solid wood furniture often become heirloom pieces that can be passed down generation to generation.
Which is better solid wood or engineered wood? ›Engineered wood flooring is a better choice in high-moisture environments than solid hardwood, making it a better option for kitchens, bathrooms and basements. But, for whole-house installations, both flooring options offer a wide range of style choices.
How long do Ashley couches last? ›How long do Ashley sofas typically last? From previous Home of Cozy tests and customer comments, it's reasonable to expenct Ashley Furniture sofas to last at least 12 to 15 years.
What percentage of Ashley furniture is made in China? ›About 40% of Ashley's volume is imported, and about half of that, by value, comes from China, Chairman Ron Wanek said.
What is comparable to Ashley Furniture? ›Ashley Furniture Industries's competitors and similar companies include IKEA, Wayfair, Furmanac and Lovelight. Ashley Furniture Industries is a furniture manufacturer. IKEA is a company that designs and sells furniture, appliances, and home accessories.
How many locations does Bob's furniture have? ›
How many Bob's Discount Furniture stores are there in the United States? There are 169 Bob's Discount Furniture stores in the United States as of February 09, 2023.
How much is Bob from Bob's furniture worth? ›With a net worth of presumably $26 billion (Bob's was founded in 1991), Bob Kaufman has a lot of disposable income to invest in experimental technologies and procedures.
Can I pay bobs furniture online? ›You can pay your Bob's Discount Furniture Credit Card bill either online, through the issuer's mobile app, or over the phone at (800) 459-8451. Alternatively, you can make a Bob's Discount Furniture Credit Card payment through the mail, or in person at any of the issuer's locations.
Is Vanilla Ice in the Bobs Furniture commercial? ›Bob's Discount Furniture TV Spot, 'Asking More Bobs' Featuring Vanilla Ice.
Who is the voice of Bob's Discount Furniture? ›Al Pagano is the voice of Little Bob in Bob's Discount Furniture.
Who are the celebrities in the Bob's Furniture commercial? ›The campaign launched on Monday across TV, radio, digital, and in-store channels, and features Lashley, actor Rob Schneider, rapper/actor Vanilla Ice (aka Rob Van Winkle), a likeness of artist Bob Ross, model/actor Roberto Hernandez, and Bob's founder Bob Kaufman.
Can you air out formaldehyde from furniture? ›When exposed to sunlight or hot, dry air, the chemical in the cloth off-gasses and is thus removed. Hence protecting the wood table from formaldehyde. Just put the pieces outside for a day or two, or put them in a place with plenty of windows and fans to let the stuffy air out.
What is the safest fabric for a sofa? ›Non-Toxic Sofas and Couches – What to Look For:
Natural cushion fill such as natural latex, cotton, down, and wool. No chemical/formaldehyde treatments on the fabric (such as stain and water-resistant coatings, especially PFAS).
Most formaldehyde is released by 2 years [Park and Ikeda 2006].
How Long Can furniture be off-gassing? ›Furniture Off-Gassing Time
Some pieces of furniture will be fully off-gassed within a year. Others may take as long as five years. Some may never quite finish off-gassing. It's also worth noting that off-gassing continues even after the 'new' smell disappears.
How do you remove toxins from new furniture? ›
How to remove the odor of new furniture. You can use distilled white vinegar to remove toxic chemicals from the air. If your furniture still smells strong even after the off-gassing period, you might be able to use products like baking soda to give it a deep clean.
How do I know if my furniture has formaldehyde? ›Where Is Formaldehyde Found? You may not know formaldehyde when you see it, but you'd probably know it by its smell. The colorless gas has a strong, suffocating aroma that some describe as pickle-like (but not in an appetizing way).
How can you tell if furniture is flame retardant? ›Your couch should have a tag stating if flame retardants are present. If you have upholstered furniture manufactured before 2015 it is likely to contain flame retardants. However, you might be able to replace the foam with healthier flame retardant-free material and keep the furniture.
How long does formaldehyde off gas from furniture? ›An important question about formaldehyde is how long it takes for formaldehyde to off-gas in new homes and new furniture–how long will it take for levels to get back to normal? The best data I've seen suggests formaldehyde takes about two years to off-gas back to normal levels.
How do you speed up outgassing? ›- Ventilate, either with your HVAC system or by opening the windows, by using fans etc.
- Heat. As offgassing rate rises with temperature, a heater may be useful.
- Let a new product air out before using it. This one is not easy, especially for a couch or a mattress.
Macy's couches are made both overseas and in the US from materials such as microfiber, faux and real leather, fabric, engineered wood and solids woods, and metal.
Where does Ashley Furniture make their couches? ›Ashley Furniture has large production facilities in Mississippi. In addition to their headquarters in Arcadia, Wisconsin, Ashley Furniture also has large production plants and facilities in Ecru, Mississippi.
What ethnicity is Linda bobs? ›“A lot of people think I'm doing a stereotypical Jewish mother in my videos, but she's an Italian from Brooklyn,” Roberts said. Okay, so she's not technically Jewish. But even Bouchard said that in a perfect world, Bob's Burgers would be “about a sort of Greek-Armenian-Italian-Jewish-German polyglot.”
Are Bob and Teddy brothers? ›Teddy is a carpenter, handyman, and Bob's best friend. He is a frequent diner at the restaurant. His last name remains undisclosed.
Who runs Bain Capital? ›John Connaughton is the Global Head of Bain Capital Private Equity and Co-Managing Partner of Bain Capital, a leading private investment firm with offices on four continents and approximately $160 billion in assets under management.
What did Bain Capital do? ›
Bain Capital, LP is one of the world's leading private investment firms with approximately $160 billion of assets under management that creates lasting impact for our investors, teams, businesses, and the communities in which we live.
How do you tell what kind of wood a piece of furniture is made from? ›- Confirm it is actually solid wood. ...
- Look at the color. ...
- Observe the wood grain. ...
- Consider the weight and hardness of the wood. ...
- Consider its history. ...
- Find the X-Factor. ...
- Look at the endgrain.
IKEA offers many types of wood. However, IKEA is mostly known for its furniture pieces made of compressed wood chips that are pressed between plastic veneer. That said, IKEA has a large offer of solid wood such as pine, oak, birch, beech, or acacia. Thus IKEA can be real wood indeed!
What is the cheapest wood for furniture? ›- Soft Maple.
- Poplar.
- Beech.
- Knotty Alder.
- White Oak.
The piece should feel solid - no wobbles or creaks if you sit down. The finish is smooth and even, with no bubbles - rub your hand over it. Even the inside of drawers should be smoothly sanded. The parts of the furniture that don't show should also look solid and finished.
What is the name of the most sought after wood for the making of furniture? ›Topping the list of most expensive woods in the world is Bocote, a flowering plant from the borage family that is mostly found in Mexico, Central and South America. Initially a yellow/brown shade, this wood darkens over time. It has a fragrant smell and is usually used for furniture and flooring.
Is veneer or laminate better? ›If you prefer natural materials and the timeless look and warmth of real wood, then go in for a veneer finish. Laminates are best suited for a modern and colourful interiors that are easy to maintain.
Is veneer better than solid wood? ›The way wood veneers are made gives them many advantages over traditional solid wood. Since just a thin slice of wood is used, veneers maximize the use of a single log, making them more environmentally-friendly and affordable. This also makes veneers less prone to warping and splitting.
What looks more like real wood laminate or vinyl? ›Vinyl stands up the best against excess moisture and spills, and it can be less expensive than laminate. However, laminate gives a more realistic wood look to enhance the design aesthetic in your home.
Why does IKEA have cheap furniture? ›Bulk Production. One of the big costs that furniture companies must contend with is the cost of production — the labor and machinery involved do not come cheaply. IKEA keeps its prices to consumers low by producing many of the components in bulk, according to House Digest.
Is IKEA furniture made with formaldehyde? ›
As an international retailer, IKEA has a big responsibility. The ambition is always that all products must be safe and IKEA constantly works to improve the material and the production methods used. Formaldehyde is forbidden in all paint and lacquers used for IKEA products.
Does IKEA use veneer? ›Ikea is known for its affordable furniture and much of it relies on veneers. A dresser will have a thin veneer of a fine wood masking a lesser-looking wood that is making up the structure of the dresser.
Where are Ashley Furniture couches made? ›Ashley creates largest manufacturing and distribution facility in China.